At BearMax Group, we stand behind the quality of our products. If you are not satisfied with your purchase, you may be eligible for a refund or return.

• Eligibility for Refund: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. Returns must be initiated within 15 days of the delivery date.
• Non-Returnable Items: Certain items, such as custom-made products or opened and used items, may not be eligible for a refund.
• Refund Process: To initiate a return, please contact our customer service team / Sales team. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit note will be applied to your original method of payment within a certain number of days.
• Shipping Costs: Shipping costs for returning an item are the customer’s responsibility unless the return is due to an error on our part (e.g., wrong item shipped).